For the tenant

Lost keys

What should I do if I lose the keys?

If you forget your key inside or lose it, the maintenance company will open your door for you. The door will only be opened for registered tenants. This is why it is important that all of the occupants of a flat are registered in the maintenance company’s register of occupants when moving in.

You must prove your identity using a valid ID to the person opening the door.

A fee will be charged for having your door opened. The fee can be payed straight away when the door is opened orit can be billed later (includes a billing charge). If even one of your keys is lost, please contact the maintenance company! As the tenant, you are responsible for any lost and missing keys. You should not keep all the keys in the same ring.